Update by user Mar 30, 2012
Pictures were submitted with this complaint. Evidently they did not make it to this site. ???
Original review posted by user Mar 30, 2012
Please read my complaint entitled: Wicks Silver Labs sold me a genetically defective dog. As previously stated my puppy has a genetic disorder Color Dilution Alopecia (CDA). This disorder has been diagnosed by genetic testing via skin biopsies at Michigan State University Veterinary Clinic in January of this year. We where told in January, by Dr. Peterson (dermatologist) that Willow would regrow the fur she had lost, however if Willow lost her fur again, her fur loss would be permanent. Willow has started losing her fur for the second time (this will be permanent). She is losing fur on the backs of her hind legs, abdomen/sides, under her front legs, her rear end, base of her tail and has small patchy areas in various places. My husband and I have attempted to hold the breeder, Mr. Wickliffe of Wicks Silver Labs, to the health warranty contract which states that if a genetic defect is diagnosed within one year of purchase, a replacement puppy would be provided. We have made several unsuccessful attempts to resolve this with Mr. Wickliffe. Mr. Wickliffe promised us, in January, a replacement puppy, but has not done so nor has he told us when another litter will be available. Mr. Wickliffe then told us we "voided" our warranty, however he has yet to give us an explanation as to how we specifically "voided" our warranty. We sent Mr. Wickliffe an email approximately 2 weeks ago requesting an explanation about the "voided" warranty" and received a response from him that he had sent all "saved documentation to his attorney" and that we would be hearing from his attorney "very soon". Mr. Wickliffe further stated that he was advised by his attorney not to have further contact with us. We have not received any communication from an attorney representing Mr. Wickliffe. Mr. Wickliffe has breached the health warranty contract. We believe that he has no intention, nor has he ever had any intention of honoring the health warranty that he advertises on his website. This is deceptive advertising. Mr. Wickliffe shows lack of regard for the puppies he breeds and the unsuspecting customers he sells to. All we wanted was a healthy puppy. What we got is a puppy that will be bald or partially bald when all is said and done. Mr. Wickliffe of Wicks Silver Labs has no intentions of making this situation right. The aforementioned is the exclusive opinion of this writer.